![]() In the meantime, there are at least a few features it needs to consider, including how the Assistant will announce itself to unsuspecting humans on the other end. The company plans to begin testing Duplex publicly this summer. Google still hasn’t launched this feature, which will work in Assistant on phones and compatible smart speakers. For the rest of us, it straddles a fine line between being enormously convenient and eerily deceptive. And, for the purpose of the demo, they completed tasks that normally fall to us mere mortals, whether than meant making a hair appointment or determining whether it would be better to just walk into a restaurant and take a gamble on a table.įor Google, Duplex marks the next big step in natural-sounding, fully-autonomous robot conversations. But they sounded human: They said “Um” and “Ohh, I gotcha” and ended query statements with the raised pitch of a question mark. They were bots, dispatched through Google Assistant and activated through a back-end system. The big reveal was that neither of the voices who initiated the calls belonged to a human. In the second demo, also about a minute, a man calls a restaurant to book a reservation the woman on the receiving end has a heavy accent and isn't offering the best information, so the caller pivots to make a new request. In the first demo, a woman calls a hair salon, where another woman answers the phone the two go back and forth for approximately a minute before they figure out a time that works for a hair appointment. It was shown off during the keynote event, and even though the onstage demo was prerecorded, seeing and hearing the concept in action floored the audience. Announced Tuesday at Google I/O, the company’s annual developer conference, Duplex is new technology that enables Google's machine intelligence–powered virtual assistant to conduct a natural conversation with a human over the phone, mimicking the chit-chattiness of human speech as it completes simple real-world tasks. The minds behind Google Duplex are in the process of changing that paradigm, for better or worse. Knowing it's a robot also makes it easy to hang up. The voice betrays its origin before it even has the chance to tell you that you qualify for a free loan, your mortgage payment is overdue, or that your input would really be valuable for a customer survey. Its voice is melodic, it rarely stumbles, and it’s unnaturally efficient. There is a new race and Google is leading it.When a robot rings your phone, you can usually tell right away. ![]() There will be naysayers about the negative aspects of digital assistants, but for people and enterprises looking for faster outcomes, this demo showed how things will evolve. Yesterday, at Google I/O, we saw a glimpse into the future of real, interactive digital assistants. They are all mainly first-generation, and address single tasks through human direction. While all of the Assistants from Amazon, IBM, and Microsoft can talk, none have shown the ability to navigate a conversation to reach an outcome. It is on the cusp of making Google Assistant fully actionable for complex tasks, such as scheduling, and it executed this well. There is more to come here but Google just upped the game and advanced the ball down the field. Mimicking a human requires a lot of technology to work together, and Google accomplished this.
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